Support
Where to go for access, tokens, and API help.
Contact paths
Access and tokens
Contact Acuity Support when you need:
Company-Api-Token- confirmation of your customer domain
- help locating API credentials in the UI
API behavior and documentation
Use Acuity Support when:
- an endpoint returns an unexpected validation error
- the response payload differs from the published docs
- a route is documented in GitHub but is unavailable in your environment
Information to include
When reporting an API issue, include:
- endpoint and method
- environment domain
- response status code
- a short request example
- the target
record-tokenorrecord-idwhen relevant
Documentation notes
These docs are updated against both the GitHub markdown source and the currently verified live API behavior when available. If the two differ, the live API behavior is treated as the source of truth for examples and schema updates.